Frequently Asked Questions
You can create a customer account to keep track of all your orders/tickets. Of course, you can also order without having a customer account. If you have further questions about your account, please contact us via our contact form.
To be able to pay via PayPal you will need a free PayPal account. PayPal offers various payment options and insures orders up to R10 000. If you want to pay your order via PayPal, you will be forwarded to PayPal and asked to log in your account or register yourself. Now just select the desired payment method (PayPal balance, debit- or credit card) and confirm the payment. After that we will receive a confirmation from PayPal and ship your goods as soon as possible.
Feel free to pay with your credit card in our online shop. Our payment provider Paymill ensures a convenient and safe payment process directly in the check-out process. Only after your order is completed, we will charge your credit card.
Feel free to pay with your order by means of an EFT transfer within 7 days after your order was placed.
You can redeem your voucher at the end of your order (in “shopping cart”) by entering your personal voucher code in the “Voucher” field. Only one voucher can be redeemed for each order. If you have several vouchers and would like to combine them, please use our contact form and reach out to our service crew.
You can only change your order if you haven’t paid yet. In this case, please contact us through our contact form and tell us which product/ticket you’d preferably have. If you’ve paid your products directly in the order process, there’s unfortunately nothing we can change subsequently, as your order is immediately forwarded to our shipping providers during the processing procedure.
After placing your order, you receive an automatic order confirmation. If you have paid via bank transfer, please transfer the amount within the next 7 days. If you’ve paid your order directly, it will immediately be passed on to our shipping providers. You didn’t receive an order confirmation? Maybe you’ve accidentally made a typing error. Reach out to us via our contact form and we’ll tell you if we’ve received your order.
